Last Updated: October 7, 2026
At Unique Jewelry Choice, we want you to be happy with your purchase. If you are not completely satisfied, eligible items may be returned within 14 days of delivery, subject to the conditions below.
1. Return Eligibility
To be eligible for a return:
- You must contact us within 14 days of delivery.
- Items must be unused, unworn, and in their original condition.
- Items must be returned with their original packaging where applicable.
- Proof of purchase or your order number may be required.
Please contact support@uniquejewelrychoice.com before sending any item back. Returns sent without prior authorization may not be accepted.
2. Non-Returnable Items
For hygiene and personalization reasons, the following items are not eligible for return or exchange, except where required by applicable law:
- Earrings
- Customized or personalized jewelry
- Items that have been altered or specially made at the customer’s request
- Items showing signs of wear, use, damage, or improper handling after delivery
Natural variations in pearls, gemstones, shells, and other natural materials—including differences in shape, size, color, texture, luster, surface characteristics, and natural markings—are part of their unique character and are not considered defects.
3. Change-of-Mind Returns
If you are returning an eligible item because you changed your mind, ordered the wrong item, or no longer want the product:
Return shipping costs are the responsibility of the customer.
Original shipping charges, if any, are generally non-refundable.
We recommend using a trackable shipping method, as we cannot be responsible for return packages lost in transit.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:
support@uniquejewelrychoice.com
Please include your order number and clear photos of the item and packaging where reasonably necessary.
After reviewing the issue, we may offer an appropriate solution, including a replacement, repair, or refund, depending on the circumstances.
For confirmed damaged, defective, or incorrect items, we will cover reasonable return shipping costs where a return is required.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
6. Exchanges
If you would like to exchange an eligible item, please contact us first at support@uniquejewelrychoice.com.
Exchange availability depends on current inventory. Additional shipping charges may apply to exchanges that are not related to a product defect or fulfillment error.
7. Sale and Promotional Items
Unless otherwise stated, eligible sale or promotional items follow the same return conditions described in this policy.
Any item specifically marked Final Sale is not eligible for return or exchange, except where required by applicable law.
8. Contact Us
If you have any questions about a return or refund, please contact:
Unique Jewelry Choice
Operated by: HONG KONG HOYIE TRADING LIMITED
Room 704, Tower A, New Mandarin Plaza
14 Science Museum Road, Tsim Sha Tsui East
Hong Kong
Email: support@uniquejewelrychoice.com