Last Updated: October 7, 2026
At Unique Jewelry Choice, we carefully prepare and ship each order to ensure your jewelry arrives safely.
Unique Jewelry Choice is operated by HONG KONG HOYIE TRADING LIMITED.
Please review the following shipping information before placing your order.
1. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Because many of our jewelry pieces are handmade or carefully prepared before shipment, processing time may vary depending on the product and order quantity.
Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
Customized, personalized, made-to-order, Wholesale, and Dropshipping orders may require additional processing time.
2. Shipping Destinations
We ship to the United States, Canada, and selected international destinations.
Available shipping methods and charges may vary depending on the destination, order weight, package size, and current carrier rates.
If we are unable to ship to your destination, we will contact you after receiving your order and issue a refund where appropriate.
3. Shipping to the United States and Canada
Orders shipped to the United States and Canada are delivered on a DDP (Delivered Duty Paid) basis.
This means applicable import duties, customs charges, and import taxes are included in the amount paid at checkout.
Customers in the United States and Canada will generally not be required to pay additional import duties or customs charges upon delivery.
Estimated Delivery Time
The estimated delivery time for the United States and Canada is approximately:
7–10 business days
Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, peak shipping periods, local delivery conditions, or other circumstances outside our reasonable control.
4. Free Shipping
We offer free standard shipping on qualifying orders of US$50 or more.
Eligibility is based on the merchandise subtotal after applicable discounts and before any charges that do not qualify toward the free-shipping threshold.
If an order does not meet the free-shipping requirement, the applicable shipping charge will be displayed at checkout.
Certain Wholesale, Dropshipping, oversized, special, or other excluded orders may be subject to separate shipping arrangements.
5. International Shipping Outside the United States and Canada
For orders shipped to countries or regions outside the United States and Canada, import duties, taxes, customs fees, brokerage fees, or other import-related charges may apply.
Unless specifically stated otherwise at checkout:
Import duties, taxes, customs charges, and other local import fees are not included in the product price or shipping charge and are the responsibility of the customer.
Customs regulations vary by country or region. Customers are responsible for understanding and complying with the import requirements applicable to their destination.
We are not responsible for customs charges imposed by local authorities or for delays caused by customs clearance procedures.
6. Tracking Your Order
Tracking information will be provided when available after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after receiving your tracking number.
International tracking information may vary depending on the destination and shipping carrier.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number, if applicable
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number
If you notice an error in your shipping information, please contact us as soon as possible at:
support@uniquejewelrychoice.com
We will try to update the address if the order has not yet been shipped.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
8. Incorrect or Incomplete Addresses
If a package is returned to us because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
Any additional costs resulting from incorrect or incomplete shipping information may be the responsibility of the customer, except where the error was caused by us.
9. Delivery Delays
Estimated delivery dates are provided as a reference and are not guaranteed.
Delivery may be delayed due to circumstances outside our reasonable control, including:
- Customs clearance
- Carrier delays
- Weather conditions
- Public holidays
- Peak shopping seasons
- Transportation disruptions
- Local delivery conditions
- Incorrect or incomplete addresses
- Other unforeseen logistics circumstances
If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status.
10. Lost or Damaged Packages
If your package appears to be lost in transit or arrives with significant shipping damage, please contact us promptly at:
support@uniquejewelrychoice.com
Please provide your order number and relevant information. For damaged shipments, photographs of the package and product may be requested to help us investigate the issue.
We will work with the shipping carrier and determine an appropriate solution based on the circumstances.
11. Refused or Unclaimed Packages
Customers are responsible for receiving their packages and providing accurate delivery information.
If a shipment is returned because it was refused, unclaimed, or could not be delivered for reasons attributable to the recipient, any additional shipping, return shipping, customs, or handling charges incurred may be deducted from any applicable refund, to the extent permitted by law.
12. Wholesale and Dropshipping Orders
Wholesale and Dropshipping orders are subject to separate shipping arrangements.
Unless otherwise stated, shipping for Wholesale and Dropshipping orders is not included in the product price and will be calculated separately based on factors such as:
- Actual package weight
- Package dimensions
- Destination
- Current carrier rates
Please refer to the applicable Wholesale Policy or Dropshipping Policy for additional details.
13. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Unique Jewelry Choice
Operated by: HONG KONG HOYIE TRADING LIMITED
Address: Room 704, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Hong Kong
Email: support@uniquejewelrychoice.com